Shipping policy

Shipping Policy

Thank you for visiting and shopping at OLA-PICSOLA. Following are the terms and conditions that constitute our Shipping Policy.

Delivery of Digital Purchases:

OLA-PICSOLA uses a third-party application called “Digital Downloads” to complete online digital purchases. This application allows for the immediate release of your online purchase. Please refer to the OLA-PICSOLA Terms and Conditions Policy and Privacy Policy for more information on third parties.

An email with the purchased download(s) will be sent shortly after the payment transaction has been processed. Please remember to check Spam and Junk folders if you do not receive your purchase. If you have not received your download within 24 hours please contact the owner by replying to the order confirmation email or through the contact page at www.ola-picsola.com if no email was sent.

Domestic Shipping Policy (Canada)

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout. Orders are shipped through Canada Post Expedited Parcel. OLA-PICSOLA is not responsible for delays due to labour disputes, strikes or work slowdowns. If such a situation arises, OLA-PICSOLA will investigate alternative shipping methods. All viable shipping alternatives will be considered. Delivery delays can occasionally occur due to events outside the control of OLA-PICSOLA.

Shipping Support: OLA-PICSOLA ships to physical addresses within Canada. OLA-PICSOLA will not ship to P.O. boxes unless you reside in a mandatory P.O. box location. If this is the case, please ensure that a physical address is entered along with the P.O. box.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Fees/Taxes: OLA-PICSOLA is not responsible for any fees/taxes applied to your order at the time of delivery. All fees imposed during or after shipping are the responsibility of the customer.

Damages: OLA-PICSOLA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy:

Any location outside of Canada is considered International Shipping. The International Shipping policy is covered by the Domestic Shipping Policy and the following. International Shipping costs are higher than Domestic so please note that this is a Canadian based company.

IMPORTANT: OLA-PICSOLA cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties re charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

We currently do not ship outside of Canada or the U.S. Any customers who reside outside of Canada or the U.S. that wish to purchase a physical product from OLA-PICSOLA are encouraged to email the owner at info@ola-picsola.com to discuss viable shipping options prior to any purchase.

Third Party Shipping and Fulfillment:

Products purchased under the Pixels vendor are fulfilled and shipped via a third party. Pixels ships from 15 different locations world wide and automatically calculates shipping rates based on the customer's location and nearest manufacturing facility. Shipping rates are calculated at checkout.

Products purchased under the Pillow Profits vendor are fulfilled and shipped via a third party. Pillow Profits ships from China to world wide locations. Regular shipping with Pillow Profit requires 4-7 days to receive a tracking number while your order is hand-crafted, packaged and shipped from their facility. Estimated shipping time is 2-4 weeks. Express Line items require 3-7 days to receive a tracking number while your order is hand-crafted, packaged and shipped from their facility. Estimated shipping time is 7-10 days.

Products purchased under the SPOD vendor are fulfilled and shipped via a third party. SOPD ships from the United States as follows:
Standard Shipping:
To US destinations:
3-8 business days
Tracking provided
Includes Saturday delivery
Delivered by USPS
Alaska/Hawaii may require extra time
To any other destinations :
3-18 business days
No tracking provided
Upon delivery, may be subject to import taxes, customs, and duties

Returns Policy:

Please review the OLA-PICSOLA Refund Policy for detailed information about options and procedures for returning your order.